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How to Sleep Better

Tips for Getting a Good Night’s Sleep

How to Sleep Better

When it comes to sleep, it’s not just quantity that matters—it’s quality. How you feel during your waking hours often hinges on how well you sleep. Similarly, the cure for daytime fatigue and sleep difficulties can often be found in your daily routine and lifestyle choices. Experiment with the following tips to find the ones that work best to improve your sleep and leave you feeling productive, mentally sharp, emotionally balanced, and full of energy all day long.

How to sleep better tip 1: Support your body’s natural rhythms

Getting in sync with your body’s natural sleep-wake cycle, or circadian rhythm, is one of the most important strategies for sleeping better. If you keep a regular sleep-wake schedule you’ll feel much more refreshed and energized than if you sleep the same number of hours at different times, even if you only alter your sleep schedule by an hour or two.

  • Try to go to sleep and get up at the same time every day. This helps set your body’s internal clock and optimize the quality of your sleep. Choose a bed time when you normally feel tired, so that you don’t toss and turn. If you’re getting enough sleep, you should wake up naturally without an alarm. If you need an alarm clock, you may need an earlier bedtime.
  • Avoid sleeping in—even on weekends. The more your weekend/weekday sleep schedules differ, the worse the jetlag-like symptoms you’ll experience. If you need to make up for a late night, opt for a daytime nap rather than sleeping in. This allows you to pay off your sleep debt without disturbing your natural sleep-wake rhythm.
  • Be smart about napping. While napping is a good way to make up for lost sleep, if you have trouble falling asleep or staying asleep at night, napping can make things worse. Limit them to 15 to 20 minutes in the early afternoon.
  • Fight after-dinner drowsiness. If you get sleepy way before your bedtime, get off the couch and do something mildly stimulating, such as washing the dishes, calling a friend, or getting clothes ready for the next day. If you give in to the drowsiness, you may wake up later in the night and have trouble getting back to sleep.

How to sleep better tip 2: Control your exposure to light

Melatonin is a naturally occurring hormone controlled by light exposure that helps regulate your sleep-wake cycle. Your brain secretes more melatonin when it’s dark—making you sleepy—and less when it’s light—making you more alert. However, many aspects of modern life can alter your body’s production of melatonin and shift your circadian rhythm.

Use these tips to keep your sleep-wake cycle on track.

During the day:

  • Expose yourself to bright sunlight in the morning. The closer to the time you get up, the better. Have your coffee outside, for example, or eat breakfast by a sunny window. The light on your face will help you wake up.
  • Spend more time outside during daylight. Take your work breaks outside in sunlight, exercise outside, or walk your dog during the day instead of at night.
  • Let as much natural light into your home or workspace as possible. Keep curtains and blinds open during the day, and try to move your desk closer to the window.
  • If necessary, use a light therapy box. This simulates sunshine and can be especially useful during short winter days.

At night:

  • Avoid bright screens within 1-2 hours of your bedtime. The blue light emitted by your phone, tablet, computer, or TV is especially disruptive. You can minimize the impact by using devices with smaller screens, turning the brightness down, or using light-altering software such as f.lux.
  • Say no to late-night television. Not only does the light from a TV suppress melatonin, but many programs are stimulating rather than relaxing. Try listening to music or audio books instead.
  • Be smart about e-readers. Devices that are backlit, such as the Kindle Fire or the iPad, are more disruptive than e-readers that don’t have their own light source—or good old-fashioned books.
  • When it’s time to sleep, make sure the room is dark. Use heavy curtains or shades to block light from windows, or try a sleep mask. Also consider covering up electronics that emit light.
  • Keep the lights down if you get up during the night. If you need some light to move around safely, try installing a dim nightlight in the hall or bathroom or using a small flashlight. This will make it easier for you to fall back to sleep.

How to sleep better tip 3: Get regular exercise

Regular exercisers sleep better and feel less sleepy during the day. Regular exercise also improves the symptoms of insomnia and sleep apnea and increases the amount of time you spend in the deep, restorative stages of sleep.

  • The more vigorously you exercise, the more powerful the sleep benefits. But even light exercise—such as walking for just 10 minutes a day—improves sleep quality.
  • It can take several months of regular activity before you experience the full sleep-promoting effects. So be patient and focus on building an exercise habit that sticks.

For better sleep, time your exercise right

Exercise speeds up your metabolism, elevates body temperature, and stimulates hormones such as cortisol. This isn’t a problem if you’re exercising in the morning or afternoon, but too close to bed and it can interfere with sleep.

  • Try to finish moderate to vigorous workouts at least three hours before bedtime.
  • If you’re still experiencing sleep difficulties, move your workouts even earlier.
  • Relaxing, low-impact exercises such as yoga or gentle stretching in the evening can help promote sleep.

How to sleep better tip 4: Be smart about what you eat and drink

Your daytime eating habits play a role in how well you sleep, especially in the hours before bedtime.

  1. Limit caffeine and nicotine. You might be surprised to know that caffeine can cause sleep problems up to ten to twelve hours after drinking it! Similarly, smoking is another stimulant that can disrupt your sleep, especially if you smoke close to bedtime.
  2. Avoid big meals at night. Try to make dinnertime earlier in the evening, and avoid heavy, rich foods within two hours of bed. Spicy or acidic foods can cause stomach trouble and heartburn.
  3. Avoid alcohol before bed. While a nightcap may help you relax, it interferes with your sleep cycle once you’re out.

Avoid drinking too many liquids in the evening. Drinking lots of fluids may result in frequent bathroom trips throughout the night. Authors: Melinda Smith, M.A., Lawrence Robinson, and Robert Segal, M.A. Last updated: July 2016

A GIFT FOR YOU! MASON KATY GOLDWISER

EXPERIENCE MASON KATY GOLDWISER AWESOME REFERRAL PROGRAM WHEN YOU SHARE WITH A FRIEND OR FAMILY MEMBER our services.

Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.
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WINNING ATTITUDE

WINNING ATTITUDE

Most everybody wants to be successful and want to make a difference in the world. The Key! The greatest difference maker in your life is inside you…your attitude How I respond to difficulties and negative circumstances DETERMINES  what I will be able to accomplish in this life. 

Your attitude will either be your greatest ally or your greatest hindrance… The RightPortrait of smiling business people with thumbs up against white

Attitude John 16:33 AMP I have told you these things, so that in Me you may have [perfect] peace and confidence. In the world you have tribulation and trials and distress and frustration; but be of good cheer [take courage; be confident, certain, undaunted]! For I have overcome the world. [I have deprived it of power to harm you and have conquered it for you.] Good Cheer – Overflowing, Exuberant Joy! 

Where do Attitudes Come From?
– Home
– Background
– Environment
– Experiences
– People: Greatest influence |Don’t let people control you.

Your attitude affects every area of your life…
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– The things that you say
– Body language
– Work habits
– Personality
– The way you dress
– Health

Proverbs 23:7 As [a man] thinks in his heart so is he… Your attitude will make you miserable or joyful – Don’t allow yourself to be surrounded by negative people– You don’t have to be joyless, miserable and stressed out during times of adversity.

What you think about the most is what determines your attitude mindset – A mental attitude determines a person’s interpretation and response to  situations. – A mindset is the internal dialog that you have within yourself on a continually basis. – Your mindset is established when you take information about the world around you and that information interpreted, filtered and stored in particular way.

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Mindset and Attitude
Positive Mindset – Positive Attitude
Negative Mindset – Negative Attitude

Keys You Need to Know
You will always have positive and negative thoughts. The issue is which of these
thoughts are more dominant in your mind. Make the choice to be a person with an excellent attitude.

John Maxwell Becoming an “I Can” Person

Goldwiser wants to help you maintain a great attitude with your unwanted gold and silver. Come and see us today so that we can give you the best price for your gold or silver.

A GIFT FOR YOU! MASON KATY GOLDWISER

EXPERIENCE MASON KATY GOLDWISER AWESOME REFERRAL PROGRAM WHEN YOU SHARE WITH A FRIEND OR FAMILY MEMBER our services.

Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.
– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

 

How to Manage Money in Your 30s

How to Manage Money in Your 30s

Your 30s can be a pretty significant decade. You might be transitioning from the more carefree days of a post-collegiate lifestyle and hitting major life milestones, such as buying a home, getting married or having kids. Or you might be planning major life adventures, climbing up the career ladder or all of the above. Whatever your path, you likely face some significant money decisions, and the choices you make can end up impacting your finances for years to come.

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A report released from the Pew Research Center earlier this month shows that millennials, the oldest of whom are just entering their 30s now, face higher student debt and unemployment levels along with lower income and wealth levels compared to previous generations at the same age. At the same time, they are optimistic about their economic futures, with most (80 percent) saying they have enough money now or will one day to “lead the lives they want.”

To increase the chances that such an optimistic outlook comes true, here are seven money moves that financial experts say you should consider in your third decade:

1. Save when you can.

“If you’ve gotten your salary up to the point where student loan debt is not wreaking havoc in your life anymore, but before you have a lot of responsibilities, that’s a great opportunity to super-charge your savings,” says Jean Chatzky, financial editor of the Today Show and author of “Money Rules: The Simple Path to Lifelong Security.” When parenting responsibilities and mortgage costs take off, for example, it can be hard to save more. “You want to take advantage of the opportunities you have to sock away some money so when the leaner years come around, you don’t beat yourself up,” she adds.

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2. Create solid habits.

It’s also time to establish financial habits that will serve you well for the rest of your life. Kerry Hannon, personal finance expert and author of “Great Jobs for Everyone 50+,” says in her 30s, she maxed out her retirement savings accounts and even set aside a portion of her extra freelance income for retirement. “Those funds have served me well over the years as mad money to help pay for vacations and more. I still save outside of retirement accounts religiously in my 50s, too. It’s a habit I started back in my 30s,” she says.

3. Plan out your goals and priorities.

“Hopefully you’re starting to become established in your career and can begin to contribute, if you’re not already, to an employer-sponsored retirement plan, and begin to think about other savings goals, too, like a home purchase or college savings,” says Suzanna de Baca, vice president of wealth strategies at Ameriprise Financial.

Trent Hamm, founder of the personal finance website The Simple Dollar and a U.S. News My Money blogger, says at age 35, he’s now reflecting on his career goals for the next 30 years. “What would I like to be doing with my time and my life? I don’t want the rest of my life to be a repetition of what I’m doing now and then an abrupt retirement. I have dreams and goals, and right now is the best time to get started on them,” he says.

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For many people, a financial advisor helps with that. Bart Astor, author of “AARP Roadmap for the Rest of Your Life,” says your 30s is the ideal time to sit down with a financial advisor and talk, which is what he started doing in his mid-30s. He says he and his advisor met once a year to review savings and other financial goals, especially since he and his wife were meeting their goals. “When I hit 40, the plan showed that we should have about $188,000 in assets based on our salaries, and we had over $200,000, and boy, did that make us feel good,” he says.

4. Talk about money with your partner.

If you have a spouse or partner, then getting on track together and working out any disputes can prevent conflicts later. “People often comingle finances with their partner, and open communication is key. Make sure you talk about your finances and life goals with your partner, and align on how you will get there together,” de Baca urges.

5. Get comfortable with negotiation.

Nancy L. Anderson, 52, a certified financial planner in Park City, Utah, says while she did a lot of things right in her 30s, including investing 20 percent of her income, buying a home, investing in rental property and saving for her child’s college education, she also wished she had negotiated her salary more assertively. “If I’d negotiated a higher salary each time I changed companies in my career, I’d be wealthier today,” she says. Since most people change jobs about 11 times in their careers, negotiating those transitions can end up making you more than $600,000 richer over your career, she adds.

6. Be a good role model.

For those 30-somethings who are already parents, Beth Kobliner, author of “Get a Financial Life” and member of the President’s Advisory Council on Financial Capability for Young Americans, says it’s important to model smart financial choices for the little eyes watching you. “You lose all credibility lecturing your little kids about not needing every new toy or tech gadget if you, behind closed doors, have loud arguments with your spouse about not being able to keep up with your credit card bills,” she says. You don’t have to be a money genius, she adds, but it’s important to talk about money – making financial discussions as commonplace as soccer practice or Sunday dinner.

7. Shore up your cash reserves.

While many experts emphasize long-term investing and retirement savings, Tim Maurer, director of personal finance for the BAM Alliance of independent advisors, says he wishes he had kept more money in pure cash savings to give himself a better buffer for unexpected needs and expenses. “Much, maybe too much, financial planning is focused exclusively on the long, long-term,” he says, “and while it’s true that real estate can be a great way to build wealth and one should start saving as early as possible for retirement, it’s the unexpected changes in life that often derail 30-something households. Our financial plans should address the short-term, too.”

Maurer points out that your 30s are often a time of “volcanic change” in your personal and professional life, and having a nicely padded bank account can help smooth over some of those transitions. By  Kimberly Palmer

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Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.

– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

 

FOCUS ON LIFE, NOT THINGS THAT ARE OUT OF YOUR HANDS

FOCUS ON LIFE, NOT THINGS THAT ARE OUT OF YOUR HANDS

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Do you know the number one reason that stops people from getting what they want? It’s lack of Focus. People who focus on what they want, prosper. Those who don’t, struggle. Whatever you want in the years ahead, The Power of Focus can help you achieve it.

1. Are you struggling to keep focus

2. Are you losing focus on your finances

GoldWiser is here for you to help you maintain your focus. Don’t worry about not being able to maintain your finances, we here at GoldWiser are here to help you as much as we can. How you say? By buying your unwanted  and broken gold, silver, and platinum jewelry. We will pay you market value, which just so happens to be the most out of all companies that is doing the same business as GoldWiser. By the way, we also buy gift cards with a balance left on them.

COME IN AND SEE ME TODAY!!
Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.

– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

THE POWER OF COMMON COURTESY

 

THE POWER OF COMMON COURTESY

CourtesyCommon courtesy does have power. It gives you the power to lift your mood and because of your good mood you will spread happiness to those you come in contact with.

There are times when we come into contact with certain situations that make us wonder if common courtesy is really all that common. Things like when you see someone throwing their trash on the ground instead of putting in it in a garbage can. Or when you see someone going through the 10 item line at the store with obviously more than 10 items. These things can create a bit of frustration for you. They can also remind you to do what you can to make the lives of others around you better. And when you do, you will be making common courtesy more common and you will feel better at the same time.

Common courtesy starts with you.

You have the choice whether to show courtesy and compassion for others, or not to. And it’s really easy to be courteous. You can start with establishing the habit of saying please and thank you every chance you get. And when you tell someone thank you, make sure it’s coming from the heart. It doesn’t cost anything but can add so much more value that you bring to the world.

Other things you could do can be things as simple as taking a stray cart in a parking lot and putting in the cart corral. Or picking up a piece of trash and putting in the garbage can. Or holding the door open for those entering a place behind you. It could even be as easy as sharing a smile with others.

When you start thinking about these little things that can be done to show courtesy, look at how they can benefit others. For instance the carts in the parking lot. By you putting them in the cart corral, you could be saving the person that collects them and takes them back to the store a lot of time and energy. Or perhaps keeping that cart from rolling down the lot and banging into a car and causing damage. If you were the person taking care of the carts wouldn’t you appreciate that someone had the common courtesy to take care of the cart? Or if you were the owner of a car damaged by a cart, wouldn’t one of the first things that comes to your mind is ‘Why didn’t someone take care of that cart?’.

There are so many more ways that we can be courteous. And by being the ones that display kindness and courtesy to others we make these gestures more common, and the world a much better place. Common courtesy gives us the power to change the world and allows us to be able to receive many blessing in return.

Make a habit of it and doing it with love and no expectations and see how it will change your life. Written by

It takes but one positive thought when given a chance to survive and thrive to overpower an entire army of negative thoughts. Robert H Schuller

COME IN AND SEE ME TODAY!!
Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.

– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

WE ARE HERE TO SERVE

WE ARE HERE TO SERVE

Turn your gold into money today. Need extra money to pay a bill, or just want some extra cash? Look no further, come into Goldwiser at Mason Rd. and see how I can help you get what you need. Bring in your gold or silver or unused gift cards and I can get you that extra money you’ve been waiting for. Don’t wait, come in TODAY!!!

Visit this link http://www.goldwiser.com/what-we-buy/ and see for yourself how we would be able pay top dollar for your gold and silver.

Ask for Franco | 
Katy, TX 77450

COME FIND OUT FOR YOURSELF WHY GOLDWISER IS TEXAS #1 GOLD, SILVER,   AND GIFT CARD BUYER.

jewelry

Some of the items we buy include:

Gold and silver jewelry

Gold and silver bullion

Gold and silver coins

Old scrap gold and silver

Silverware and flatware

Platinum jewelry

Earrings

Chains

Necklace

Dental gold

Gold watches

Rolex watches

Rings

Dental Gold

GIFT CARDS

GoldWiser wants to help you  save money. Visit us today and find out how. 

Other services we provide

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Ask for Franco 

530 South Mason Road

Katy, TX 77450

“Whether you buy or sell, make the WISER choice!”

www.goldwiser.com

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Turn your gold into money today. Need extra money to pay a bill, or just want some extra cash? Look no further, come into Goldwiser at Mason Rd. and see how I can help you get what you need. Bring in your gold or silver or unused gift cards and I can get you that extra money you’ve been waiting for. Don’t wait, come in TODAY!!!

 

For Athletic Success, You Pay Now or Pay Later

For Athletic Success, You Pay Now or Pay Later

Jim Taylor Ph.D.

Just about every sport has an off-season during which a key focus should be on building your fitness that acts as the foundation for all of your other sports efforts. Because all aspects of sports preparation have become so sophisticated in the last decade or so, regardless of your sport, without the necessary strength, agility, and stamina, you have little chance of achieving your athletic goals no matter how good you are technically, tactically, or mentally.

The problem is that, for most young athletes, conditioning isn’t all that fun, in fact, it can be downright tiring, boring, and, yes, painful. Which means that you may not be entirely psyched to work out as much or as hard as you should. I heard this complaint twice recently from young athletes I’m working with. Both knew they should be in the gym regularly, but when it came time to head out the door, they just couldn’t pull the trigger as often as they know they should. Plus, when they got to the gym, they just couldn’t seem to push themselves as hard as they knew they should.

CCO Creative Commons

If you feel this way, don’t feel too bad because even the most successful and committed athletes don’t always enjoy their time in the gym. Even for the world’s best athletes, conditioning isn’t always fun and it is usually really painful. But each of them make a choice and you can too.

Pay Now or Pay Later

Before I describe some practical strategies you can use to get and stay motivated for your workout program, I want to share with you a perspective that I hope will be a wake-up call and will act as a kick in the pants for when you’re just not feeling your conditioning mojo. I call it “You pay now or pay later.” Let me explain.

You’re going to pay for what you do or do not do in your conditioning next season in one way or another. You can pay now in the currency of fatigue and pain by making a daily commitment to your conditioning and putting in your best effort in all of your workouts.

There are several benefits to paying now. First, your ROI (return on investment) will be big because your high level of fitness will result in improved ability to perform your best. Second, all of that suffering will make you feel tough and confident when you walk onto the field, court, or course next season (a former alpine ski racing coach of mine, Chris Jones, told me years after I retired that a lot of the conditioning we did wasn’t physically unnecessary, but he wanted us to believe that we were the strongest and toughest athletes on the hill).

The alternative is to pay later in the currency of emotional pain. I’m talking about the disappointment, frustration, and regret you will surely feel after a competition, a season, or your career because, as you reflect back, you realize that it might have turned out differently if you had paid earlier in physical currency during your workouts.

And here is the kicker that should really convince you that it’s better to pay now than pay later. The physical pain won’t last much longer than the end of the workout. But the emotional pain you will feel from having failed to achieve your goals because you didn’t pay earlier can last a lifetime.

Getting Motivated

I hope that my discussion of ‘pay now or pay later’ is enough to get you out of bed or off the couch and into the gym with a fanatical determination to put in the time and effort necessary to achieve your athletic goals. But it’s easy to say you want to pay now, but that bed or couch can have a magnetic attraction that can be hard to resist when it’s time to actually get up and head to the gym. So, here are a few practical strategies you can employ to help you start to pay now.

Focus on your long-term goals. To be your best, you have to put a lot of time and effort into your athletic preparations. But, as I noted above, there are going to be times when you don’t feel that motivated.

When you feel this way, focus on your long-term goals. Remind yourself why you’re working so hard. Imagine exactly what you want to accomplish and tell yourself that the only way you’ll be able to reach your goals is to continue to work hard.

Try to generate the feelings of inspiration and pride that you will experience when you reach your goals. This technique will distract you from the discomfort, focus you on what you want to achieve, and generate positive thoughts and emotions that will get you through the tough parts of conditioning.

Also, imagine how you would feel—lousy!—if you didn’t achieve your goals due to lack of effort. That alone should get you off your butt and into the gym!

Make it fun. Conditioning doesn’t have to be repetitive and boring workout routines in the gym. These days, with an emphasis on functional fitness, you can make big physical gains while doing things you love. No, bowling and golf probably won’t cut it when it comes to conditioning, but road cycling, mountain biking, trail running, parkour, motocross, Crossfit, gymnastics, yoga, and martial arts, among others, can allow you to add to your fitness while having a great time. Plus, building variety into your workout program can remove some of the monotony for physical training and actually enable you to look forward to your workout sessions.

Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.

– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

BE THE BEST

“When you master what you do the world will take notice.”

At Goldwiser we have mastered ensuring that you get the best quote for you unwanted gold, silver or gift cards.
Goldwiser wants to help you reach your financial goals. Come in a see me today! Goldwiser believes in the importance of investing, saving and maximizing your income. Our goal is to offer you the best prices for your unwanted gold or silver. Come in and see me today.
 
– Have gifts cards that you do not use? | We Purchase gift cards
Ask for Franco
530 South Mason Road
Katy, TX 77450
follow me on my daily blogs
http://masonroad.goldwiser.com/
https://masongold.wordpress.com

4 Customer Service Skills that Every Employee Needs

1. Patience

If you don’t see this near the top of a customer service skills list, you should just stop reading.

Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it’s also important to the business at large: we’ve shown you before that great service beats fast service every single time.

Yet patience shouldn’t be used as an excuse for slothful service either!

Derek Sivers explained his view on “slower” service as being an interaction where the time spent with the customer was used to better understand their problems and needs from the company.

If you deal with customers on a daily basis, be sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they want — they’d rather get competent service than be rushed out the door!

2. Attentiveness

The ability to really listen to customers is so crucial for providing great service for a number of reasons. Last week I went over a few customer feedback systems, and long before that I showed you the data on why listening to customer feedback is a must for many businesses who are looking to innovate.

Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it’s also important to be mindful and attentive to the feedback that you receive at large.

For instance, customers may not be saying it outright, but perhaps there is a pervasive feeling that your software’s dashboard isn’t laid out correctly. Customers aren’t likely to say, “Please improve your UX!”, but they may say things like, “I can never find the search feature,” or, “Where is the _____ function at again?”
What are your customers telling you without saying it?

3. Clear Communication Skills

Make sure you’re getting to the problem at hand quickly; customers don’t need your life story or to hear about how your day is going.

More importantly, you need to be cautious about how some of your communication habits translate to customers, and it’s best to err on the side of caution whenever you find yourself questioning a situation.

An example: The last time I went to get work done on my car, I was told by an employee that if I wanted to get an oil change, it would be “included” in my final bill.

I thought that meant I’d be getting it for free, yet as it turns out, that wasn’t the case. The employee apologized and I truly believe it was an accident (they just worked there), but I haven’t been back to that shop since because of the miscommunication.
When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.

4. Knowledge of the Product

The best forward-facing employees in your company will work on having a deep knowledge of how your product works.

It’s not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would. Without knowing your product from front-to-back, you won’t know how to help customers when they run into problems. Gregory Ciotti

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3 Ways to Stay Strong When Everything Goes Wrong

1.  Fully accept the reality of what is.

You cannot find peace by avoiding life.  Life spins with unexpected changes every hour; so instead of avoiding it, take every change and experience as a challenge for growth.  Either it will give you what you want or it will teach you what the next step is.

Finding peace and happiness in life does not mean to be in a place where there is no noise, no challenges, and no hard work.  It means to be in the midst of those things while remaining calm in your heart.  It’s about letting go of the pictures in your head about how things were “supposed to be.”

Of course, this isn’t easy – it will be an ongoing struggle.  But it’s infinitely easier than continuing to fight to conform your life to some antiquated delusion.  It’s an infinitely more satisfying journey as well.  When it’s working, when you can detach from those old images, there is peace, there is beauty, and there is happiness.

Honestly, life is too short to spend at war with yourself.  The biggest disappointments in our lives are often the result of misplaced expectations.  Letting go of needless expectations is your first step to happiness.  Come from a mindset of peace and acceptance, and you can deal with almost anything and grow beyond it.

2.  Remind yourself that everything in life is temporary.

Every time it rains, it stops raining.  Every time you get hurt, you heal.  After darkness there is always light – you are reminded of this every morning, but still you often forget, and instead choose to believe that the night will go on forever.  It won’t.  Nothing lasts.

So if things are good right now, enjoy it.  It won’t last forever.  If things are bad, don’t worry because it won’t last forever either.  Just because life isn’t easy at the moment, doesn’t mean you can’t laugh.  Just because something is bothering you, doesn’t mean you can’t smile.  Every moment gives you a new beginning and a new ending.  You get a second chance, every second.  You just have to take it and make the best of it.  (Read The Last Lecture.)

3.  Push yourself to take another step, and another, no matter what.

After studying the lives of many successful people, I’m convinced that about half of what separates successful people from everyone else is pure perseverance.  In a culture that seeks quick results, we must learn the beauty of effort, patience and perseverance.  Be strong, present and steadfast.

The most beautiful smiles are usually the ones that struggled through the tears. Because breakdowns often lead to breakthroughs in the end.  Every mistake, heartbreak and loss contains its own solution, its own subtle lesson on how to improve your performance and outcome next time.  Thus, the most reliable way to predict the future is to create it yourself.  Participate in life today instead of just watching it pass you by.  Don’t let the few things that are out of your control interfere with the infinite assortment of things you can control.

The truth is we all lose sometimes.  The greater truth is that no single loss ever defines us.  Learn from your trials.  Grow wiser.  Press on.

In the end, good things don’t come to those who wait; good things come to those who are patient… while working hard, through good times and bad, for what they want most in life.  It’s about courage.  It’s about being scared to death and then taking the next step anyway.WRITTEN by

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